Migration from legacy PBX
End-of-life hardware, rising maintenance, or a merger — we treat migration as a project, not a weekend surprise. Number porting and user training are planned, not improvised.
Whether you are replacing a key system, PRI handoff, or an aging VoIP cluster, the goal is the same: minimal disruption to customers and staff. We coordinate with carriers, document dial plans, and stage changes so support isn’t guessing on Monday morning.
How we structure a move
- 1
Inventory
Sites, carriers, DIDs, analog lines, and integrations (fax, alarms, paging).
- 2
Plan
Porting windows, user batches, device swaps, and training schedule.
- 3
Cutover
Controlled go-live with validation checkpoints and rollback thinking.
- 4
Hypercare
Extra attention after launch until administrators are comfortable.