Platform features
The capability set buyers expect from modern cloud voice — scoped to your environment, documented in writing, and aligned to how you operate.
Every deployment is different. The lists below reflect what enterprise-class hosted VoIP typically includes; your statement of work will spell out exactly what is enabled for your organization.
Voice & call handling
- Auto attendant & multi-level IVR
- Hunt groups, ring groups & call queues
- Extension dialing & presence
- Music on hold & announcements
- Voicemail & voicemail-to-email
- Call recording & monitoring (policy-dependent)
Administration & reporting
- Web-based admin & role-based access
- MACD workflows (moves, adds, changes)
- CDR / usage visibility (scope by platform)
- Device provisioning & templates
Mobility & devices
- Desk phones, conference phones & ATAs
- Softphone & mobile apps (stack-dependent)
- Remote & hybrid worker support
- Headset & meeting-room compatibility
Continuity & operations
- Multi-site & branch design
- Failover & routing options (by deployment)
- After-hours & holiday schedules
- Paging & overhead (where supported)
Microsoft Teams & collaboration
Teams voice, meetings, and M365 alignment vary by tenant and licensing. See Microsoft Teams and we'll confirm what applies to your stack in discovery.