Our company
All of our customers say our support staff is the best they have experienced in the tech industry — and our story starts with engineering-led roots. It began with three IT systems engineers who each started a consulting company in the early 1990s. After meeting through technology channels and forming a partnership, we brought combined experience that is hard to find elsewhere — across retail, government, education, healthcare, e-commerce, manufacturing, automotive, and more.
With information technology as our focus for decades, we developed a cost-effective voice solution that works on-premise or in the cloud. We set ourselves apart through broad technology depth rather than a single narrow specialty. We are focused on delivering hosted voice solutions with enterprise-class support.
Industries we serve
Hosted voice touches every kind of operation — we bring the same engineering discipline whether you run a few sites or a regional footprint.
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Automotive
Dealerships and service groups — high call volume, hunt groups, and multi-site consistency.
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Hospitality
Hotels, venues, and guest services where reliable phones and staff mobility are non‑negotiable.
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Financial services
Banks, credit unions, and advisory firms balancing compliance, recording policy, and modern voice.
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Healthcare
Clinics and care networks that need dependable routing and clear escalation paths.
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Retail & wholesale
Stores and distributors connecting showrooms, warehouses, and remote teams on one platform.
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Professional services
Legal, accounting, and consulting firms where every client call reflects your brand.
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Manufacturing
Plants and offices tying shop floor, sales, and operations together without legacy PBX limits.
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Education & nonprofits
Schools and mission-driven organizations that need predictable costs and responsive support.
Why New England VOIP
Our team is structured to help your business succeed — from scoping and migration to day-to-day support when your phones need to work without drama.
Get startedTeamwork is key
Our staff is set up to help your business succeed.
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James LaFond
CEO
James brings a vast skill set ranging from business startups and investments in domestic and international trade to a deep background in technology, which he began pursuing in the mid-1990s. While his partner companies remain successful, James founded New England VOIP in the telecom space, leveraging contacts in the tech world who are among the top-tier engineers across the globe.
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Roger Leardi
CIO
Roger is a veteran of the software and technology industry with over 20 years of experience leading and managing companies, projects, and clients ranging from startups to multi-million-dollar corporations. He has managed a wide variety of projects and is experienced in most software development methodologies and architectural patterns.
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Josh Finkelstein
CTO
Josh leads technology strategy and engineering — platform architecture, integrations, and the reliability of hosted voice for customers who depend on every call.